Privacy policy

Last Updated: July 30, 2026

At Wear and Watch, we value your privacy and believe every customer deserves clear and transparent information about how their personal data is collected, used, and protected.

This Privacy Policy explains what information we collect when you visit our website, place an order, or use our services, why we collect it, and how we handle your information responsibly.

By accessing or using https://wearandwatch.shop/, you agree to the practices described in this Privacy Policy.

1. Why We Collect Your Information

We collect only the information necessary to provide a smooth, secure, and reliable shopping experience.

Your information helps us to:

  • Process and deliver your orders successfully
  • Communicate with you regarding orders, updates, and customer support
  • Manage payments and refunds securely
  • Prevent fraud, unauthorized access, or suspicious activities
  • Improve our website, products, and customer experience
  • Provide relevant updates, offers, or recommendations when you choose to receive them
  • Meet legal, payment, and security requirements

We only collect information that is required to operate our online store efficiently and provide our services.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information You Provide

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account information such as login details and preferences

This information is required to process orders, provide customer support, and maintain your account.

Payment Information

Payments are processed securely through trusted payment providers, including Shopify payment solutions.

We do not store your complete debit or credit card details on our servers.

Your payment information is handled securely through encrypted payment processing systems to help protect your financial information.

Automatically Collected Information

When you browse our website, certain information may automatically be collected, including:

  • Device information
  • Browser type
  • IP address
  • Pages visited and website interaction data
  • Cookies and similar tracking technologies
  • Shopping cart activity and preferences

This information helps us improve website performance and create a better shopping experience.

Communication Records

If you contact us through email, live chat, forms, or customer support channels, we may keep records of those communications to assist you and improve our service.

3. How We Use Your Information

We use your information responsibly and only for legitimate business purposes.

Your information may be used to:

  • Process and confirm your orders
  • Arrange shipping and delivery
  • Send order confirmations and tracking updates
  • Provide customer support
  • Manage returns, refunds, and customer requests
  • Improve website functionality and shopping experience
  • Maintain website security
  • Prevent fraudulent or unauthorized activities
  • Send marketing communications if you have chosen to receive them

We do not sell, trade, or rent your personal information to third parties.

4. Sharing Your Information

To operate our store effectively, some information may be shared with trusted service providers.

Shopify & Website Services

Our store is powered by Shopify, which provides the platform used to manage our website, process orders, and maintain store functionality.

Shopify and related service providers may process limited customer information necessary for:

  • Website operation
  • Secure checkout processing
  • Order management
  • Store performance improvements

Payment Service Providers

Payments are processed securely through payment providers.

We do not have access to or store your complete card details. Payment providers process your information securely according to their own privacy and security standards.

Shipping & Delivery Partners

To complete your order delivery, we may share necessary information with delivery partners, including:

  • Customer name
  • Shipping address
  • Contact number

Service Providers

We may work with trusted providers for:

  • Website support
  • Analytics
  • Security services
  • Customer communication
  • Marketing services

These providers are only given access to the information required to perform their services and are expected to handle your data securely.

Legal Requirements

We may disclose personal information when required by:

  • Applicable laws and regulations
  • Government authorities
  • Court orders
  • Legal investigations
  • Regulatory requirements

We only provide information that is necessary for such legal purposes.

5. Cookies & Tracking Technologies

Like many online stores, we use cookies and similar technologies to improve your browsing experience.

Cookies help us to:

  • Remember shopping cart items
  • Save your preferences
  • Understand website usage
  • Analyze website performance
  • Improve website functionality
  • Provide a smoother shopping experience

Cookies do not provide us access to your personal files or device contents.

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6. How We Protect Your Data

We take reasonable steps to protect your personal information and maintain a secure shopping environment.

Our security measures may include:

  • SSL encryption technology
  • Secure payment processing
  • Limited access to customer information
  • Website security monitoring
  • Regular system updates

Although we take appropriate precautions, no online system can guarantee complete security.

7. Data Retention

We keep your personal information only for as long as necessary for:

  • Order processing and fulfillment
  • Customer support
  • Legal obligations
  • Account management
  • Resolving disputes

When information is no longer required, we take appropriate steps to remove or securely store it.

8. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Update your account details
  • Request deletion of your information where legally permitted
  • Withdraw marketing consent
  • Ask questions about how your information is used

To make a request, please contact us using the details provided below.

9. Transparency & Honest Practices

At Wear and Watch, transparency is important to us.

We believe in:

  • Clear communication with customers
  • Responsible handling of personal information
  • Collecting only necessary information
  • Protecting customer privacy
  • Maintaining secure shopping practices

We do not engage in hidden data collection or unauthorized selling of customer information.

10. Children’s Privacy

Wear and Watch is not intended for children under the legal age in their country.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites. We encourage customers to review the privacy policies of any third-party websites they visit.

12. International Data Transfers

Your information may be processed or stored in countries outside your own location through our service providers, including Shopify and other trusted partners.

We take reasonable steps to ensure your information continues to receive appropriate protection.

13. Updates To This Privacy Policy

We may update this Privacy Policy from time to time due to:

  • Changes in laws or regulations
  • Website improvements
  • Changes in our business practices
  • Updates to our services

Any changes will be posted on this page with the updated revision date.

We encourage customers to review this Privacy Policy periodically.

14. Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Business Name: Wear and Watch

Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+00:00)

Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+00:00)

Email: info@wearandwatch.shop

Phone: +44 7718 908423

Live Chat: Available during business hours

Business Address:
105 Ashfield St, London E1 2HA, United Kingdom