Shipping Policy

At Wear and Watch, we are committed to providing a reliable, transparent, and hassle-free shipping experience for every customer. We understand the importance of timely delivery and clear communication, which is why we strive to process and dispatch all orders as efficiently as possible.

This Shipping Policy explains our shipping procedures, estimated delivery timeframes, tracking information, and how we manage shipping-related enquiries.

1. Shipping Destinations

Wear and Watch currently ships exclusively within the United Kingdom.

At this time, we do not offer international shipping. If we expand our delivery services to additional countries in the future, updates will be published on our website.

2. Order Processing & Delivery Time frames

Each order undergoes a quality review before dispatch to ensure it meets our standards.

Processing Time

  • Orders are typically processed within 2–3 business days.
  • Processing takes place Monday through Friday, excluding public holidays.

Shipping Time

  • Once dispatched, orders are generally delivered within 3–4 business days.
  • Shipments are collected and transported Monday through Friday.

Estimated Delivery Time

Most customers receive their orders within 5–7 business days from the date of purchase.

Daily Order Cut-Off Time

Orders placed after 5:00 PM (GMT+00:00) will be processed on the next business day.

Business Days

Our business days are Monday to Friday, excluding UK public holidays.

Please note: that orders placed during weekends or public holidays will begin processing on the next working day.

While we aim to deliver all orders within the stated time frames, occasional delays may occur due to circumstances beyond our reasonable control, including:

  • High seasonal demand
  • Severe weather conditions
  • Courier service disruptions
  • Public holidays
  • Deliveries to remote locations

Should any unexpected delay arise, we will make reasonable efforts to keep you informed.

3. Delivery Partners

To ensure secure and dependable delivery throughout the United Kingdom, we work with reputable courier providers, including:

  • Royal Mail
  • DPD UK
  • Evri

The courier assigned to your shipment may vary depending on your location and operational requirements.

4. Shipping Costs

We are pleased to offer Free Standard Shipping on all orders within the United Kingdom.

No additional shipping fees will be charged beyond the amount displayed at checkout.

Please note that we currently offer standard delivery services only and do not provide express, priority, or next-day shipping options.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email
  • Tracking details for your shipment

If you do not receive the email, please check your spam or junk folder.

You may track your order using:

  • Your tracking number, or
  • Your Order ID and registered email address through our "Track Your Order" page

6. Shipping Address Requirements

To avoid delays and ensure successful delivery, customers must provide complete and accurate shipping information when placing an order.

Required details include:

  • Full Name
  • House or Apartment Number
  • Street Address
  • City
  • ZIP / Postal Code
  • Valid Phone Number
  • Email Address

Incorrect or incomplete information may result in delayed or unsuccessful delivery.

Where necessary, our delivery partners may use the phone number provided to coordinate delivery arrangements.

7. Shipping Issues & Customer Support

Although we work hard to ensure every order arrives safely and on time, occasional shipping issues can occur. If you experience any delivery-related concerns, our customer support team will be happy to assist.

Delayed Deliveries

If your order has not arrived within the estimated delivery time frame, we will liaise with the courier on your behalf and provide updates whenever available.

Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, we recommend that you:

  • Check with family members, neighbours, or reception staff
  • Verify the shipping address provided
  • Inspect any designated safe places where the parcel may have been left

If you are still unable to locate your parcel, please contact us so that we can investigate the matter further with the courier.

Damaged Items

If your order arrives damaged, please contact us promptly and provide clear photographs of:

  • The damaged product
  • The packaging
  • The shipping label

We will review the issue and work towards an appropriate resolution as quickly as possible.

Incorrect Items Received

If you receive an item that differs from what you ordered, please contact our customer support team and we will take the necessary steps to resolve the matter.

8. Customer Responsibilities

To help ensure successful delivery, customers are responsible for:

  • Providing accurate shipping information
  • Monitoring shipment tracking updates
  • Being available to receive deliveries where required

Wear and Watch cannot be held responsible for delays or unsuccessful deliveries resulting from:

  • Incorrect shipping information provided by the customer
  • Missed delivery attempts
  • Courier disruptions beyond our reasonable control

However, we will always make reasonable efforts to assist in resolving shipping-related concerns.

9. Our Commitment

At Wear and Watch, we believe in maintaining clear and honest communication throughout the shipping process.

We are committed to providing transparent information regarding:

  • Delivery time frames
  • Shipping costs
  • Tracking details
  • Shipping procedures

We do not apply hidden delivery charges or use misleading shipping practices.

Should any issue arise, we will keep you informed and work diligently towards a fair and satisfactory resolution.

10. Missed Deliveries

If you are unavailable when a delivery attempt is made, our courier partner may arrange a second delivery attempt or contact you using the details provided at checkout.

If delivery remains unsuccessful after further attempts, the parcel may be transferred to a local courier depot or designated collection point.

Where applicable, we will provide any available information regarding collection arrangements.

11. Contact Us

If you have any questions regarding shipping, delivery updates, or tracking information, please contact our customer support team.

Business Name: Wear and Watch

Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+00:00)

Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+00:00)

Email: info@wearandwatch.shop

Number: +44 7718 908423

Live Chat: Available during business hours

Business Address: 105 Ashfield St, London E1 2HA, United Kingdom