Returns & Exchange Policy

Last Updated: 3 November 2026

At Wear and Watch, customer satisfaction is important to us. We aim to provide a clear and straightforward returns experience for customers across the United Kingdom and the United States.

We offer a 30-day return policy on eligible purchases, subject to the conditions outlined below. This policy explains how to request a return, how refunds and exchanges are handled, and what customers can expect throughout the process.

Nothing in this policy is intended to limit any statutory consumer rights available under applicable laws.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, provided the following conditions are met:

• The return request is submitted within the applicable 30-day period.
• The watch is unworn, unused, and in its original condition.
• The product is returned with its original packaging, tags, protective materials, manuals, and included accessories, where supplied.
• The item has not been damaged, modified, resized, or altered after delivery.

Customers should contact our support team before sending an item back to receive return instructions.

If you receive an incorrect, damaged, or defective product, please contact us as soon as reasonably possible and provide clear photographs showing the issue.

2. Non-Returnable Items and Ineligible Returns

Our voluntary 30-day return policy may not cover the following circumstances:

• Items that have been worn or used beyond what is reasonably necessary to inspect them.
• Products damaged or altered by the customer after delivery.
• Products returned with missing accessories or components, where their absence affects the condition or value of the item.
• Products specifically identified as non-returnable or final sale, where permitted by applicable law.
• Items returned outside the applicable voluntary return period.

All returned products may be inspected upon receipt before a voluntary refund or exchange is approved.

These conditions do not affect any statutory rights relating to faulty, defective, misdescribed, or incorrectly supplied products.

3. Return Shipping Costs

For approved returns under our voluntary 30-day return policy, we will provide a prepaid return shipping label at no additional cost to the customer.

Once your return request has been reviewed, our customer support team will provide the relevant return instructions.

For faulty, defective, damaged, or incorrectly supplied items, we will handle reasonable return shipping arrangements in accordance with applicable consumer protection laws.

Please follow the return instructions provided and ensure that the parcel is packaged securely.

4. How to Return an Item

Step 1 – Submit a Return Request

Contact our customer support team and provide:

• Your Order Number
• The reason for your return
• Clear photographs, where relevant

Step 2 – Receive Return Instructions

Our support team will review your request and provide the applicable return instructions and shipping label where approved.

Step 3 – Prepare Your Return

Please ensure that the watch is:

• In its original condition, subject to applicable inspection rights.
• Securely packaged to prevent damage during transit.
• Returned with the original packaging, tags, manuals, and accessories, where supplied.

Step 4 – Send the Item Back

Attach the return shipping label provided by our support team and send the parcel according to the instructions supplied.

Step 5 – Inspection and Review

Once the returned item has been received, we generally aim to inspect it within 1 business day.

We will then notify you by email regarding the outcome of your return, refund, or exchange request.

5. Refund and Exchange Timeframes

Return Inspection

Returned products are generally inspected within 1 business day of receipt.

Refund Processing

Approved refunds are generally submitted to the original payment method within 24 hours after approval.

Refund Completion

After the refund has been processed by us, the time taken for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Refunds generally appear within 7 business days, although some payment providers may require additional time.

Exchange Processing

Approved replacement orders are generally processed within 2–3 business days, Monday through Friday.

Exchange Delivery

Once dispatched, replacement orders are generally delivered within 3–4 business days, depending on the destination and delivery provider.

Estimated Exchange Timeframe

The estimated exchange delivery period is generally 5–7 business days from the date the replacement order is processed.

These timeframes are estimates and may vary depending on payment providers, delivery services, and operational circumstances.

6. Damaged, Defective, or Incorrect Items

If your watch arrives damaged, defective, or different from the product ordered, please contact us as soon as reasonably possible.

Please provide:

• Your Order Number
• A description of the issue
• Clear photographs of the product and packaging, where applicable

We will review the matter and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Depending on the circumstances and the rights available under the relevant law, a resolution may include a repair, replacement, refund, or other applicable remedy.

Customers are not required to rely solely on our voluntary 30-day return policy when exercising their statutory rights.

7. Consumer Rights – United Kingdom and United States

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any statutory consumer rights or remedies available under applicable laws.

United Kingdom

Customers in the United Kingdom are protected by applicable consumer legislation, including:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

For most online purchases, eligible UK customers generally have a statutory 14-day cancellation period starting from the day after receiving their goods.

Customers may also have additional rights where goods are faulty, not as described, or do not meet the required legal standards.

Where applicable, these statutory rights operate separately from our voluntary 30-day return policy.

United States

Customers in the United States may have rights and protections under applicable federal and state consumer protection laws.

These may include protections relating to defective or misdescribed products, order fulfilment, refunds, and other consumer matters.

The availability and scope of these rights may vary depending on the customer’s state of residence and the circumstances of the purchase.

Where applicable, we will handle return and refund requests in accordance with relevant federal and state requirements.

8. Exchanges

Customers may request an exchange for an eligible item within the applicable 30-day return period.

Exchange requests are subject to product availability and review by our customer support team.

If the requested replacement item is unavailable, we will contact the customer to discuss an appropriate alternative or refund, as applicable.

Any exchange relating to a faulty or incorrectly supplied item will be handled in accordance with the customer’s applicable statutory rights.

9. Restocking Fees

Wear and Watch does not charge restocking fees for approved returns or exchanges.

No restocking fee will be applied where prohibited by applicable consumer protection laws.

10. Refund Method

Approved refunds will normally be issued to the original payment method used when placing the order.

The refunded amount will be processed in the applicable transaction currency, subject to the payment provider’s procedures.

For orders placed in GBP (£) or USD ($), the refund will generally be issued in the original transaction currency.

Any exchange-rate differences or conversion charges applied by a bank or payment provider are subject to that provider’s terms.

11. Policy Updates

Wear and Watch may update or revise this Return & Refund Policy from time to time to reflect changes in our business practices, return procedures, or applicable legal requirements.

Any updated version will be published on this page together with the revised Last Updated date.

Contact Us

If you have questions about returns, refunds, exchanges, or a product-related issue, please contact our customer support team.

Business Name: Wear and Watch

Business Address: 105 Ashfield St, London E1 2HA, United Kingdom

Customer Support Email: info@wearandwatch.shop

Phone: +44 7718 908423

Live Chat: Available during business hours

Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM UK Time

Website: https://wearandwatch.shop/