info@wearandwatch.shop

Payment Policy

Last Updated: 3 November 2026

At Wear and Watch, we are committed to providing our customers with a secure, convenient, and transparent payment experience when shopping through our website.

This Payment Policy explains the payment methods we accept, how transactions are processed, which currencies are available, and what customers can do if they experience payment-related issues.

1. Accepted Payment Methods

We use secure Shopify payment services to process online transactions safely and efficiently.

Customers may be able to make payments using major debit and credit cards, including:

The payment methods available at checkout may vary depending on your location, payment provider, card eligibility, and other requirements.

Customers in the United Kingdom and United States will see the available payment options during checkout.

All payment information is handled through the applicable secure payment processing systems.

Wear and Watch does not intentionally store or have access to complete debit or credit card details.

2. Digital Wallet Payments

For a faster and more convenient checkout experience, we may also support digital payment methods such as:

The availability of these payment options may vary depending on your country, device, browser, payment provider, and eligibility requirements.

Available digital wallet options will be displayed during checkout.

3. Currency

Wear and Watch offers shopping in the following currencies based on the selected shopping market:

Customers will be charged in the currency displayed at checkout.

The total amount payable, including applicable taxes and shipping charges, will be displayed before the purchase is completed.

We aim to ensure that prices are presented clearly and consistently for customers shopping in either country.

4. Secure Payment Processing

We take the security of customer payments seriously.

Transactions are processed through Shopify’s payment technology and the applicable payment providers using security measures designed to help protect personal and financial information during checkout.

Sensitive payment information, including:

is handled through the relevant payment processing systems rather than being intentionally stored by Wear and Watch.

Additional security procedures, such as payment authentication or 3D Secure, may be applied where supported and required by the payment provider.

5. Payment Confirmation

Once your payment has been successfully completed:

If you do not receive your order confirmation email, please check your Spam or Junk folder first.

If you still cannot locate it, please contact our customer support team for assistance.

6. Failed Payments

If your payment is unsuccessful, we recommend that you:

If the problem continues, please contact your bank or our customer support team for further assistance.

7. Duplicate Charges and Pending Transactions

In some cases, your bank or payment provider may place a temporary authorisation hold on your account.

Pending transactions are not necessarily completed charges and may be released automatically within a few business days, depending on your financial institution.

If you believe you have been charged more than once or an incorrect payment has been taken, please contact us with your order number and relevant payment details.

We will review the transaction and, where a duplicate charge is confirmed, assist with arranging an appropriate refund.

8. Payment Gateway and Checkout Issues

Occasionally, temporary technical interruptions may occur during the checkout process.

These may include:

If you experience any of these issues, please wait a few minutes, refresh the page, and try again.

Before attempting another payment, check whether your previous transaction was completed or is still pending to help avoid duplicate payment attempts.

If the issue continues, please contact our customer support team.

9. Security and Fraud Prevention

To help protect our customers and our business, certain transactions may require additional verification before payment or order fulfilment can be completed.

Wear and Watch may:

These measures are intended to help maintain a secure shopping environment for all customers.

If an order is cancelled after payment has been received, any applicable refund will generally be returned to the original payment method, subject to the circumstances of the transaction and applicable law.

10. Transparent Pricing and Fees

We aim to maintain clear and transparent pricing throughout the purchasing process.

The total amount payable will be displayed at checkout before you complete your purchase, including applicable taxes, shipping charges, and other required costs.

Wear and Watch does not intentionally add hidden payment processing fees.

Any applicable payment surcharge will be disclosed before payment and handled in accordance with relevant consumer protection laws and payment network requirements in the United Kingdom and United States.

Depending on your bank, card issuer, or payment provider, additional charges may apply, including:

These charges are determined by your financial institution or payment provider and are outside our control.

For example, if your payment account uses a currency different from the transaction currency, your bank may apply its own exchange rate or international transaction fee.

11. Payment Policy Updates

Wear and Watch may update or revise this Payment Policy from time to time to reflect changes in payment services, available payment methods, business practices, or applicable legal requirements.

Any updated version will be published on this page together with the revised Last Updated date.

Contact Us

If you have questions about payments, billing, transaction confirmations, or checkout issues, please contact our customer support team.

Business Name: Wear and Watch

Business Address: 105 Ashfield St, London E1 2HA, United Kingdom

Phone: +44 7718 908423

Customer Support Email: info@wearandwatch.shop

Live Chat: Available during business hours

Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM UK Time

Website: https://wearandwatch.shop/

Added to your cart

Your item was added successfully.

View Cart