info@wearandwatch.shop

Shipping Policy

Last Updated: November 3, 2026

Wear and Watch is committed to providing a reliable, transparent, and efficient delivery experience for customers across the United Kingdom and the United States. This Shipping Policy explains how we process orders, dispatch products, provide tracking information, and handle shipping-related matters.

1. Shipping Destinations

We currently offer shipping services within:

Orders can be delivered to residential and business addresses in both countries, subject to courier service availability and applicable delivery restrictions.

We do not currently offer shipping to other countries. Any changes to our shipping destinations will be published on our website.

2. Order Processing

All orders are generally processed within 2–3 business days, Monday through Friday.

Orders are not normally processed or dispatched on weekends or applicable UK public holidays.

Orders placed during weekends or public holidays will generally begin processing on the next available business day.

3. Order Cut-Off Time

Orders placed after 5:00 PM UK Time (GMT/BST, as applicable) will generally be processed on the next available business day.

Please note that processing times are based on our UK business operating schedule, regardless of whether the delivery destination is within the United Kingdom or United States.

4. In-Transit Time

Once dispatched, orders are generally delivered within 3–4 business days, depending on the destination, courier service, and operational conditions.

Deliveries to remote or regional locations in either country may require additional time.

Orders delivered to the United States may also require additional time for international transportation and customs processing.

5. Estimated Delivery Time

The estimated total delivery timeframe is generally 5–7 business days from the date the order is placed.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination and shipping conditions.

Delivery may occasionally be affected by:

If an unexpected delay occurs, we will make reasonable efforts to keep customers informed and assist with tracking their shipments.

6. Delivery Partners

To provide delivery services across the United Kingdom and United States, we may use established courier providers, including:

United Kingdom:

United States:

The courier assigned to an order may vary depending on the delivery destination, parcel requirements, service availability, and operational considerations.

7. Shipping Charges

We offer Free Standard Shipping on all orders within the United Kingdom and United States.

No additional standard shipping fees will be charged beyond the product prices displayed at checkout.

We currently offer standard shipping services only and do not guarantee express, priority, or next-day delivery.

Any applicable customs duties, import taxes, or other government charges for deliveries to the United States will be handled in accordance with the applicable checkout arrangements and relevant laws. Where such charges are not collected at checkout, they may be payable by the recipient if required by the relevant authorities.

8. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing, where available:

You can use the tracking details provided to monitor the progress of your shipment.

If you do not receive a shipping confirmation email, please check your spam or junk folder before contacting our customer support team.

9. Shipping Address Requirements

Customers are responsible for providing complete and accurate delivery information at checkout.

Please ensure that the following details are correct:

Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts, or additional charges imposed by the delivery provider.

If you need to change your delivery information, please contact us as soon as possible. Once an order has been processed or dispatched, changes may not always be possible.

10. Delivery Issues

Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will review the available tracking information and, where necessary, liaise with the relevant delivery provider to investigate the delay.

Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you cannot locate it, we recommend that you:

If the parcel remains missing, please contact us so that we can assist with an investigation through the relevant delivery provider.

Damaged Items

If your order arrives damaged, please contact our customer support team as soon as reasonably possible and provide clear photographs showing:

We will review the information and work with you to determine an appropriate resolution in accordance with applicable consumer protection laws.

Incorrect Items

If you receive an item that differs from the product you ordered, please contact our customer support team.

We will review the issue and work with you to arrange an appropriate resolution.

11. Consumer Rights and Applicable Consumer Laws

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any rights or remedies available to customers under applicable consumer protection laws.

United Kingdom

Customers in the United Kingdom are protected by applicable consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

These laws provide certain rights relating to goods, delivery, refunds, and cancellation of eligible orders.

United States

Customers in the United States are protected by applicable federal and state consumer protection laws.

Depending on the circumstances and applicable legal requirements, these laws may provide rights relating to delivery, refunds, order fulfilment, and the resolution of consumer complaints.

Our shipping procedures do not override any mandatory consumer rights available under the laws applicable to your purchase.

12. Customer Responsibilities

Customers are responsible for:

Wear and Watch may not be responsible for delays caused by incorrect information supplied by the customer, refused deliveries, or circumstances outside our reasonable control.

However, nothing in this section limits any rights or remedies available to customers under applicable UK or US consumer protection laws.

13. Circumstances Beyond Our Control

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

Where such circumstances occur, we will make reasonable efforts to assist customers and provide relevant updates.

14. Policy Updates

Wear and Watch may update or revise this Shipping Policy from time to time to reflect changes in our shipping procedures, delivery services, business operations, or applicable legal requirements.

Any updated version will be published on this page together with the revised Last Updated date.

Last Updated: November 3, 2026

Contact Us

If you have questions regarding shipping, delivery updates, tracking information, or a shipping-related issue, please contact our customer support team.

Business Name: Wear and Watch

Business Address: 105 Ashfield St, London E1 2HA, United Kingdom

Phone: +44 7718 908423

Customer Support Email: info@wearandwatch.shop

Live Chat: Available during business hours

Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM UK Time

Website: https://wearandwatch.shop/

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