FAQs
We understand that customers may have questions before or after making a purchase. To help make your shopping experience with Wear and Watch as smooth and convenient as possible, we have answered some of the most commonly asked questions below.
Q1: How long does order processing, shipping, and delivery take?
A: Orders are typically processed within 2–3 business days. Once dispatched, shipping usually takes 3–4 business days. Most orders are delivered within 5–7 business days from the date the order is placed.
Q2: Do you offer international shipping?
A: At this time, Wear and Watch delivers exclusively within the United Kingdom. We do not currently offer international shipping.
Q3: Can I return or exchange an item?
A: Yes. Eligible items may be returned or exchanged within 30 days of receipt, provided they are unused, unworn, and returned in their original condition and packaging.
Q4: What is your daily order cut-off time?
A: Orders placed before 5:00 PM (GMT+00:00) are typically processed on the same business day. Orders placed after this time will be processed on the next business day.
Q5: How do I choose the right watch?
A: We recommend reviewing the product description, specifications, features, and images available on each product page. If you require additional assistance, our customer support team will be happy to help.
Q6: Why should I check my email after placing an order?
A: We use email to send important updates, including order confirmations, shipping notifications, tracking information, and customer support communications.
Q7: What should I do if my payment is unsuccessful?
A: Please verify that your payment details are entered correctly, ensure sufficient funds are available, or try an alternative payment method. If the issue persists, we recommend contacting your bank or payment provider.
Q8: Can I modify my order after it has been placed?
A: In most cases, order changes can be made if the order has not yet been processed or dispatched. Please contact us as soon as possible for assistance.
Q9: Do I need to create an account to place an order?
A: No. Customers can complete their purchase using our guest checkout option without creating an account.
Q10: How can I track my order?
A: Once your order has been dispatched, you will receive an email containing your tracking information. You may also track your order using your Order ID and registered email address through our Track Your Order page.
Q11: I have not received my order confirmation email. What should I do?
A: Please check your spam, junk, or promotions folder first. If you are still unable to locate the email, contact our customer support team and we will be happy to assist you.
Q12: Which payment methods do you accept?
A: We currently accept the following payment methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- Master Card
- Shop Pay
- Union Pay
- Visa
Available payment methods may vary depending on your location and device.
Q13: How do I apply a discount code?
A: If you have a valid promotional or discount code, simply enter it during checkout before completing your payment. The discount will be applied automatically if the code meets the applicable terms and conditions.
Q14: Are your watches suitable for everyday wear?
A: Yes. We carefully select watches that combine style, comfort, and durability, making them suitable for everyday use as well as special occasions.
Q15: Is return shipping free?
A: Yes. Approved returns include a prepaid return shipping label, allowing you to return eligible items at no additional cost.
Q16: Will I receive updates regarding my return or exchange?
A: Yes. We will keep you informed throughout the return or exchange process and provide updates via email whenever applicable.
Q17: Can I change my shipping address after placing an order?
A: Yes, provided your order has not yet been dispatched. Please contact our customer support team as soon as possible so we can assist you.
Q18: What happens if I miss my delivery?
A: If a delivery attempt is unsuccessful, the courier may arrange a redelivery or hold your parcel at a local collection point or depot for collection, depending on the courier's policy.
Q19: How can I contact Wear and Watch?
A: Our customer support team is available during business hours and can be contacted through the following channels:
- Phone
- Live Chat
We are always happy to assist with orders, product enquiries, returns, exchanges, and general support requests.
Contact Us
Business Name: Wear and Watch
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+00:00)
Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+00:00)
Email: info@wearandwatch.shop
Number: +44 7718 908423
Live Chat: Available during business hours
Business Address: 105 Ashfield St, London E1 2HA, United Kingdom