Returns & Exchange Policy

At Wear and Watch, customer satisfaction is extremely important to us. We want every customer to shop with confidence, knowing that we are committed to providing fair, transparent, and reliable after-sales support.

To give our customers added peace of mind, we offer a 30-day return policy on eligible purchases.

This Return & Refund Policy explains our eligibility requirements, return procedures, refund time frames, and exchange process in a clear and straightforward manner.

1. Return, Refund & Exchange Eligibility

You may be eligible for a return, refund, or exchange if all of the following conditions are met:

  • Your return request is submitted within 30 days of receiving your order.
  • The watch is unworn, unused, and returned in its original condition.
  • All original packaging, tags, protective materials, manuals, and included accessories are returned with the product.
  • The item has not been damaged, modified, resized, altered, or misused after delivery.

If you receive an incorrect, damaged, or defective item, please notify us within 48 hours of delivery and provide clear photographs showing the issue.

To help us process returns efficiently, customers should contact our support team before returning any item. Returns sent without prior authorisation may experience processing delays.

2. Non-Returnable Items & Ineligible Returns

Unfortunately, returns, refunds, or exchanges cannot be approved in the following circumstances:

  • The item has been worn, used, altered, resized, or damaged after delivery.
  • The return request is submitted more than 30 days after delivery.
  • The product was sold as a Final Sale or specifically marked as Non-Returnable.
  • Original packaging, tags, accessories, manuals, or included components are missing.
  • The item is damaged during return transit due to insufficient or inappropriate packaging.

All returned products are inspected upon receipt before any refund or exchange is approved.

3. Return Shipping Costs

For approved eligible returns, Wear and Watch will provide a prepaid return shipping label at no additional cost to the customer.

Once your return request has been approved, we will provide instructions for returning the item.

Please ensure the return label is attached securely to the parcel and that the package is returned in accordance with the provided instructions.

4. How to Return an Item

Step 1 – Submit a Return Request

Please contact our customer support team and provide:

  • Your Order Number
  • The reason for the return

Step 2 – Prepare Your Return

Please ensure the item is:

  • Unused and in its original condition
  • Securely packaged
  • Returned with all original packaging, tags, manuals, protective materials, and accessories

Step 3 – Send the Item Back

Attach the prepaid return shipping label provided by our support team and return the parcel according to the instructions supplied.

Step 4 – Inspection & Review

Once your return has been received, it will be inspected within 1 business day.

After the inspection has been completed, we will notify you by email regarding the approval status of your refund or exchange request.

5. Refund & Exchange Timeframes

Return Inspection

Returned items are generally inspected within 1 business day of being received.

Refund Processing

Approved refunds are usually processed within 24 hours after the return has been approved.

Refund Completion

Depending on your bank, card issuer, or payment provider, refunded funds generally appear within 7 business days.

Exchange Processing

Replacement orders are typically processed within 2–3 business days (Monday to Friday).

Exchange Delivery

Once dispatched, replacement orders generally arrive within 3–4 business days.

Estimated Exchange Timeframe

Most exchange orders are delivered within 5–7 business days from the date the replacement order is processed.

6. Our Commitment to Fair Customer Service

At Wear and Watch, we believe in providing honest, transparent, and customer-focused support throughout every return and refund request.

We are committed to:

  • Clearly explaining our return and refund requirements
  • Providing timely and transparent communication
  • Avoiding hidden fees or unexpected deductions
  • Informing customers promptly if a request cannot be approved
  • Treating every return request fairly and professionally

7. Restocking Fees

Wear and Watch does not charge restocking fees for approved returns or exchanges.

If a return request does not meet the eligibility requirements outlined in this policy, the request may not qualify for a refund or exchange.

8. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.

Business Name: Wear and Watch

Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+00:00)

Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+00:00)

Email: info@wearandwatch.shop

Number: +44 7718 908423

Live Chat: Available during business hours

Business Address: 105 Ashfield St, London E1 2HA, United Kingdom