Payment Policy

At Wear and Watch, we are committed to providing a secure, convenient, and transparent payment experience for all customers. We use trusted payment processing services through Shopify to ensure that every transaction completed on our website is handled safely and efficiently.

This Payment Policy outlines the payment methods we accept, how payments are processed, and what steps customers can take if they experience any payment-related issues.

1. Accepted Payment Methods

To provide a secure checkout experience, Wear and Watch uses trusted Shopify payment services to process online transactions.

We currently accept payments made using the following methods:

  • American Express 
  • Diners Club
  • Discover
  • Maestro
  • Master Card
  • Union Pay
  • Visa

All payment information is encrypted and securely processed through Shopify's payment infrastructure.

Wear and Watch does not store, access, or retain complete payment card details.

2. Digital Wallet Payments

For a faster and more convenient checkout experience, we also support the following digital payment methods:

  • Shop Pay
  • Apple Pay
  • Google Pay

The availability of these payment options may vary depending on your device, browser, location, and payment provider.

3. Currency

All prices displayed on our website are shown in British Pounds Sterling (GBP £) unless otherwise stated.

Any currency conversion charges applied by your bank or payment provider remain the responsibility of the customer.

4. Secure Payment Processing

Protecting your personal and financial information is one of our highest priorities.

All transactions are processed through secure, encrypted payment gateways designed to safeguard customer information during checkout.

For security reasons, sensitive payment information such as:

  • CVV security codes
  • Full card numbers

is never stored by Wear and Watch.

5. Payment Confirmation

Once your payment has been successfully completed:

  • You will receive an order confirmation email.
  • Your order will enter the processing stage.
  • A payment receipt may also be provided depending on your selected payment method.

If you do not receive your order confirmation email, please check your spam or junk folder before contacting our customer support team.

6. Failed Payments

If your payment attempt is unsuccessful, we recommend the following steps:

  • Verify that your card details have been entered correctly.
  • Ensure sufficient funds are available.
  • Contact your bank or card issuer to confirm the transaction has been authorised.
  • Try an alternative payment method or payment card.

If payment issues persist, please contact our customer support team for further assistance.

7. Duplicate Charges & Pending Transactions

In certain situations, your bank or payment provider may place a temporary authorisation hold on your account.

These pending transactions are generally released automatically within a few business days, depending on your financial institution.

If you believe you have been charged incorrectly or more than once for the same order, please contact us with your order details. We will investigate the matter promptly and, where a duplicate charge is confirmed, we will assist in arranging an appropriate refund.

8. Checkout & Payment Issues

Occasionally, temporary technical issues may occur during the checkout process.

Examples may include:

  • Checkout errors
  • Payment page loading problems
  • Failed payment attempts

If you experience any of these issues, please wait a few minutes, refresh the page, and try again.

If the problem continues, our customer support team will be happy to assist you.

9. Security & Fraud Prevention

To help protect both our customers and our business, certain transactions may be subject to additional verification procedures.

Wear and Watch reserves the right to:

  • Cancel transactions identified as high risk
  • Request additional verification where necessary
  • Cancel orders suspected of fraudulent or unauthorised activity

These measures are implemented to help maintain a safe and secure shopping environment for all customers.

10. Transparent Pricing & Fees

At Wear and Watch, we believe in clear and honest pricing.

The total amount payable for your order will always be displayed during checkout before payment is completed.

We do not charge hidden payment processing fees.

However, depending on your bank, card issuer, or payment provider, additional charges may apply, including:

  • Transaction fees
  • Currency conversion fees
  • Banking service charges

Any such charges are determined solely by your financial institution or payment provider and are outside our control.

11. Contact Us

If you have any questions regarding payments, billing, or transaction-related matters, please contact our customer support team.

Business Name: Wear and Watch

Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+00:00)

Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+00:00)

Email: info@wearandwatch.shop

Number: +44 7718 908423

Live Chat: Available during business hours

Business Address: 105 Ashfield St, London E1 2HA, United Kingdom