Order Cancellation Policy

At Wear and Watch, we understand that circumstances may change after an order has been placed. We aim to make our cancellation process clear, fair, and straightforward for all customers.

This Order Cancellation Policy explains when an order may be cancelled, the eligibility requirements, and how refunds are processed following an approved cancellation request.

1. Cancellation Time Frame

Customers may request to cancel an order within 48 hours of receiving their order confirmation email.

To maximise the likelihood of a successful cancellation, we recommend contacting our customer support team as soon as possible after placing your order and providing the relevant order details.

2. Orders That Have Already Been Dispatched

Once an order has been dispatched, it may no longer be eligible for cancellation.

If cancellation is no longer possible, customers may still be eligible to return the item after delivery, subject to the terms outlined in our Return & Refund Policy.

3. Refunds for Cancelled Orders

If a cancellation request is approved within the eligible time frame:

  • A full refund will be issued to the original payment method used for the purchase.
  • Refunds are generally processed within 24 hours of cancellation approval.
  • Depending on your bank, card issuer, or payment provider, it may take up to 7 business days for the refunded amount to appear in your account.

Wear and Watch does not charge cancellation fees or restocking fees for approved order cancellations.

4. How to Request an Order Cancellation

To request an order cancellation, please contact our customer support team and provide the following information:

  • Your Order Number
  • The email address used when placing the order

Once received, our team will review the request, verify the order status, and confirm whether the order remains eligible for cancellation.

5. Cancellation Eligibility

A cancellation request may be approved only if:

  • The request is submitted within 48 hours of receiving the order confirmation email.
  • The order has not yet been processed for dispatch.
  • The order has not already been shipped.

If an order has already been dispatched, cancellation will no longer be possible. However, customers may be able to return the item after delivery in accordance with our Return & Refund Policy.

6. Order Cancellations by Wear and Watch

In certain circumstances, Wear and Watch reserves the right to cancel an order before dispatch. Reasons may include, but are not limited to:

  • Product unavailability
  • Pricing or product listing errors
  • Payment verification or authorisation issues
  • Suspected fraudulent activity
  • Incomplete, inaccurate, or invalid customer information

If we cancel your order for any reason, you will be notified promptly and a full refund will be issued to your original payment method.

Refunds are typically processed within 24 hours of cancellation approval; however, it may take up to 7 business days for the funds to appear in your account, depending on your payment provider.

7. Changes to This Policy

We may update this Order Cancellation Policy from time to time to reflect changes in our business operations, legal obligations, or customer service practices.

Any revised version of this policy will be published on this page and will become effective immediately upon publication.

8. Contact Us

If you have any questions regarding order cancellations or refund processing, please contact our customer support team.

Business Name: Wear and Watch

Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+00:00)

Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+00:00)

Email: info@wearandwatch.shop

Number: +44 7718 908423

Live Chat: Available during business hours

Business Address: 105 Ashfield St, London E1 2HA, United Kingdom