Order Cancellation Policy

Wear and Watch understands that customers may occasionally need to cancel an order after it has been placed.

This Order Cancellation Policy applies to eligible orders placed by customers in the United Kingdom and the United States, subject to applicable consumer protection laws in each country.

1. Cancellation Request Period

Customers may request to cancel an order within 48 hours of receiving their order confirmation email.

This 48-hour period is a voluntary cancellation policy offered by Wear and Watch for eligible orders. It does not limit or replace any statutory cancellation rights available to customers under UK consumer protection laws or applicable United States federal and state laws.

To request a cancellation, please contact our customer support team as soon as possible after placing your order.

We recommend submitting your request promptly, as orders may enter processing or be dispatched before the 48-hour period has ended.

2. Orders Already Dispatched

Once an order has been dispatched, it will generally no longer be eligible for cancellation under our voluntary 48-hour cancellation policy.

If your order has already been shipped, you may still be eligible to return it after delivery in accordance with our Return and Refund Policy.

For UK customers, statutory cancellation rights for eligible online purchases may still apply after dispatch and delivery. Nothing in this policy removes those rights.

For US customers, any applicable federal and state consumer protection rights will also remain unaffected.

3. How to Request a Cancellation

To request an order cancellation, please provide the following details:

• Order Number
• Full Name
• Email Address used to place the order
• Reason for Cancellation (optional)

Cancellation requests can be submitted through our customer support channels:

Email: info@wearandwatch.shop

Our customer support team will review your request, check the order status, and confirm whether cancellation is possible under this policy or applicable consumer protection laws.

4. Refunds for Cancelled Orders

If your cancellation request is approved:

• A full refund will generally be issued to the original payment method.
• Refund processing will begin after the cancellation has been confirmed.
• We aim to submit approved refunds within 24 hours.
• Funds generally appear in your account within 7 business days, depending on your bank or payment provider.
• A confirmation email will be sent once the refund has been processed.

Refunds will normally be issued in the original transaction currency, either GBP or USD, depending on the currency used at checkout.

Where a refund is required under applicable consumer protection laws, the relevant legal requirements and time limits will take precedence over our voluntary processing estimates.

5. Conditions for Successful Cancellation

A request under our voluntary 48-hour cancellation policy can generally be approved if:

• It is submitted within 48 hours of receiving the order confirmation email.
• The order has not already been dispatched.
• The order has not progressed to a stage where cancellation is no longer reasonably possible.

If the order has already been dispatched, customers may instead be able to return the product after delivery under our Return and Refund Policy.

These conditions do not affect any statutory cancellation rights or other legal remedies available under UK or US consumer protection laws.

6. Order Cancellations by Wear and Watch

In certain circumstances, Wear and Watch may need to cancel an order before dispatch, including but not limited to:

• Product unavailability
• Pricing or technical errors
• Payment authorisation or verification issues
• Suspected fraudulent or unauthorised activity
• Incorrect, incomplete, or unverifiable customer information
• Circumstances where we are unable to fulfil the order

If we cancel an order after payment has been received, we will notify you promptly and arrange a full refund to your original payment method.

Any consumer rights or remedies available under applicable UK or US laws will remain unaffected.

7. No Cancellation Fees

Wear and Watch does not charge cancellation or administrative fees for approved order cancellations under this policy.

Customers will not be charged a separate cancellation fee when an order cancellation is approved.

8. Your Consumer Rights

United Kingdom Consumer Rights

For eligible online purchases, UK customers generally have the right to cancel an order within 14 days after receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

After notifying us of cancellation, customers generally have a further 14 days to return the goods.

Some exceptions may apply under the regulations. Where a statutory cancellation right applies, it is not restricted by our voluntary 48-hour cancellation policy.

Customers also retain their rights under the Consumer Rights Act 2015, including rights relating to goods that are faulty, not as described, or not of satisfactory quality.

United States Consumer Rights

For customers in the United States, applicable federal and state consumer protection laws will apply.

Where the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule applies, if we cannot ship an order within the promised time, or within 30 days when no shipping time was stated, we will provide the required delay notice and cancellation or refund options.

Customers may choose to agree to a delay or cancel the order and receive a refund where required by applicable law.

Nothing in this policy excludes or limits any rights available to customers under applicable US consumer protection laws.

9. Policy Updates

Wear and Watch may update this Order Cancellation Policy from time to time to reflect changes in our business operations, order processing procedures, or applicable legal and regulatory requirements in the United Kingdom and the United States.

Any updates will be published on this page together with the revised Last Updated date.

Last Updated: 3 November 2026

Contact Us

If you have any questions about order cancellations or refunds, please contact our customer support team.

Business Name: Wear and Watch
Business Address: 105 Ashfield St, London E1 2HA, United Kingdom
Phone: +44 7718 908423
Customer Support Email: info@wearandwatch.shop
Live Chat: Available During Business Hours
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM UK Time